Reference · Glossary

SLA (service level agreement)

A **contractual promise** to customers — often with credits if you miss uptime or latency targets.

#When to use

B2B AI APIs, enterprise chatbots, and hosted agent platforms.

Internal demos — internal SLOs are enough until external users depend on you.

“99.9% monthly uptime for `/v1/chat`” — backed by error budgets and incident runbooks.