Reference · Glossary

SLO (service level objective)

A **target for reliability or quality** — e.g. p95 latency under 2s or citation rate above 85% — that triggers alerts when breached.

#When to use

Production chatbots, RAG apps, and agent APIs where you need objective “healthy vs not” signals.

Toy demos with no users — start with simple logging before formal SLOs.

“99% of `/api/chat` responses complete in < 3s” — page if p95 doubles for 15 minutes.