Prompts have a job
Classify feedback before finding themes
Data classification comes before prompt construction.
1Learn the idea
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Minimize feedback data
See it
Role + task + context + format = clearer output
The squad needs themes, not identities. Before using an approved system, it removes names, customer identifiers, credentials, personnel allegations, and unreleased commercial details. It keeps redacted comments only when consent and policy permit the use.
Harassment, security incidents, legal issues, and personnel decisions follow established escalation routes; a model should not adjudicate them.
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Guided practice
Reduce “Rina in Payroll says manager Lee ignored three tickets” to a non-identifying product theme if policy permits. Then explain what meaning is lost and whether that loss makes human handling necessary.
Read
Independent transfer
For a hypothetical feedback set, define allowed fields, prohibited fields, retention needs, and escalation triggers before writing any prompt.
Related lessons
Check your understanding
Page assessment
Answer from memory. Completion is saved from this evidence, not from opening the next page.
Why is changing a name insufficient when the remaining details identify the speaker?
All responses are required.