AI for customer support
**Draft replies and look up policy** — humans own refunds, legal threats, and anything with PII.
1Try it yourself
Playground
Support desk triage
AI drafts and retrieves — humans own refunds, legal threats, and PII.
Angry refund — policy lookup
2Read & reflect
Recap
#What you just did
You triaged tickets: draft with policy, redact secrets, or escalate to a human.
Teach
#How it works
Support playbook:
Context: refund policy + order status tool (read-only).
Customer: "Charged twice for annual plan."
Draft a reply that:
- cites policy section
- lists next steps
- does NOT promise refund until human confirms
Always strip SSNs, passwords, and full card numbers before logging or re-prompting.
Use it
#When you'd use this
- Tier-1 reply drafts from knowledge base
- Summarizing long ticket threads for agents
- Suggesting macros — not auto-sending legal responses
Watch out
#Watch out
Never auto-send on threats, chargebacks, or medical/safety claims. Route to human.
Try next
#Try this next
Paste a redacted ticket (no PII) and ask for a draft + confidence notes on each claim.
3Spark check