Reference · Glossary

Incident commander

The **single coordinator** during a major incident — owns timeline, tasks, and comms while specialists debug.

#When to use

Sev-1 outages with multiple teams (infra, ML, support, legal).

Solo side projects — you wear all hats, but still document a comms owner.

IC runs 15-minute sync: current impact, owner per workstream, next customer update time.