Configure the on-call operations contract

Implement types or schemas around PagerDuty schedule ai-answer-primary so illegal states are unrepresentable at the boundary. For humane escalation path for production AI answer platform, trusted inputs come from sessions, signatures, pinned digests, or workload identity — not from free-form model text. primary engineer receiving SEV2 after hours should be able to read the contract and know which fields are optional, which are enumerated, and which abort the request. Constructors and boot paths must not perform provider side effects; injection points keep tests honest.

Document required env vars in .env.example with placeholders only. Rotation story belongs later, but the contract already forbids printing secrets and forbids defaulting to fail-open when a dependency is missing. Invariant to encode in types/tests: missed ACK in 15m escalates; SEV1 pages dual; handoff includes timeline + next action. If a config number lacks units, fix the name (timeout_ms, rpm_hard) before writing logic.

Create fixtures for the golden path and for INC-OC-554. Name files after the behavior (429-retry-after.json, cross-tenant.json, empty-citation.json) rather than test1. Each fixture carries expected status/code. This kit is the shared language for validation and failure pages.

Compatibility promise: additive fields may appear only if readers ignore unknowns safely; breaking changes bump a version visible on the wire. For AI payloads, size limits arrive before JSON parse when hostile blobs are a risk. Document how clock skew, idempotency keys, and tracing headers travel through humane escalation path for production AI answer platform. If you use feature flags later, the contract already states that flags are not authorization. Link each config knob to a unit and a failure mode (“0 means disabled” vs “0 means divide-by-zero”). A peer reviewing the PR should find INC-OC-554 named in a comment on the adversarial fixture.

Generate OpenAPI or a typed client only after the hand schema is stable for one fixture round-trip. Record how errors look on the wire — problem+json, envelope, or bare status — and stick to one. Clock sources must be injectable for skew tests. If webhooks appear later, document signature header names now even as TODOs. Keep sample payloads UTF-8 and free of real emails. Add a makefile or npm script that validates schemas without network. In this chapter the product is humane escalation path for production AI answer platform, the human stakeholder is primary engineer receiving SEV2 after hours, and the incident id you design against is INC-OC-554. Re-state the oracle in your notes — game day: primary misses ACK → secondary owns INC-OC-554 in 15m with access grant — and keep the invariant visible: missed ACK in 15m escalates; SEV1 pages dual; handoff includes timeline + next action. Track ack_minutes and pages_per_week as the scoreboard. Surface under change control: PagerDuty schedule ai-answer-primary. If you only have forty minutes, finish the fixture for everyone paged for SEV3 noise → real SEV1 ignored before polishing UI. Promotion language stays ternary: promote, hold, or roll back based on evidence, not hope.