Chapter D · 4 of 4~9 min

Runbook lab

**Runbooks** turn incident chaos into ordered steps — page, rollback, postmortem.

Reviewed July 2026 · interactive lab

Paths & resources for this lesson

1Try it yourself

Playground

Runbook steps

Runbooks turn panic into ordered steps — page, rollback, document.

PII in trace export — first action?

2Read & reflect

Teach

#Pattern

Severity 1 (PII leak):
1. Page #ai-oncall + disable feature flag
2. Stop log export / rotate keys
3. Customer comms template within 4h
4. Postmortem within 48h

Use it

#When you'd use this

  • On-call rotations for LLM APIs and RAG apps
  • Game-day drills before major launches
  • Handoff docs for contractors

Watch out

#Watch out

Untested runbooks are fiction — rehearse rollback quarterly.

Try next

#Try this next

List three links your runbook must include (dashboard, rollback doc, comms template).

3Spark check

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