Reference · Glossary

Incident severity

A **graded scale** (often Sev-1 to Sev-4) describing user impact and response urgency.

#When to use

Routing pages, customer comms, and postmortem requirements consistently.

Inflating every bug to Sev-1 — severity must reflect user and revenue impact.

Sev-1: chat API majority 5xx. Sev-3: internal dashboard chart stale.