Reference · Glossary
Chatbot
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An app that **accepts user messages and returns AI replies** — often with memory, tools, or retrieved documents behind the scenes.
When to use
Support deflection, internal Q&A, tutoring assistants, or any conversational interface over an LLM API.
When not to
When users need guaranteed factual answers from private docs without retrieval — a plain chatbot will guess.
Example
A FAQ bot that sends each question to an LLM with your help-center chunks (RAG) and shows the source article link.