Schema-valid drafts still need a human gate

The quality bar for this project is not whether the output feels polished in a chat window. Review it in the conditions faced by a support lead running a low-risk workflow with a small operations team. Check completeness, fidelity to the supplied facts, accessibility, and whether the result helps the next person take the intended action. Use a simple score: pass, revise, or cannot judge yet.

the original comment, a versioned label guide, JSON validation, a reviewer decision, and weekly aggregate counts are the evidence set. Compare the output directly against them. A claim that seems likely but cannot be checked is an unknown, not a pass. Record one reason for every revision; that note will reveal whether the problem was missing context, an unclear request, or a constraint the tool cannot meet.

Write a short record before you move on. For classifying customer feedback into a human-reviewed weekly summary that is never auto-sent, state the claim or choice under review, then name the evidence that supports it: the original comment, a versioned label guide, JSON validation, a reviewer decision, and weekly aggregate counts. Next, name what the evidence does not establish. This last line prevents a narrow test from becoming a broad promise. If another team member opened your record next month, they should be able to reproduce the review without trusting your memory.

Now make the trade-off visible. A support lead running a low-risk workflow with a small operations team may value speed, clarity, cost, control, or reassurance differently. Explain which of those mattered in the current version and why. Do not let a model choose the trade-off simply because it can produce a confident answer. The responsible owner decides whether the upside justifies the remaining uncertainty.

Finally, connect the decision to a next action. If the current evidence is enough, identify the smallest safe step forward. If it is not, request a specific source, approval, or test. The stop condition remains concrete: the output is not valid JSON, confidence is low, the comment contains sensitive data, or any step would email, refund, or update a customer. A documented pause is a successful outcome when it keeps a weak result from becoming a consequential one.