Chapter CServing Large Language ModelsPage 6 of 8

Serving Large Language Models

Evaluate with evidence

Serving LLMs becomes useful when you can predict its behavior, measure it, and name its limits.

~13 minEvaluation

Before you start

Why this matters

Define “good” for Serving LLMs with one quality metric and one operational metric. Avoid words such as “better” unless you specify how they are measured.

1Learn the idea

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Build an evaluation that can disagree

See it

Training time vs chat time

Training

Huge dataHeavy computeWeights

Inference

Your promptFrozen modelReply

Training = long study · Inference = quick answer from what it already learned

Use these measures: Track time to first token, time per output token, end-to-end p50/p95/p99, queue time, prompt and generation tokens per second, concurrent sequences, GPU utilization, KV-cache occupancy, OOMs, and cost per million generated tokens.

An evaluation set should represent the actual decision, including easy cases, common cases, rare costly cases, and adversarial or malformed inputs. Freeze a test set before tuning. If examples repeatedly influence prompt, threshold, or architecture choices, move them into a development set and obtain a fresh test set. Report sample count and uncertainty; a 95% score on 20 examples means only one observed miss and says little about rare failures.

Pair offline quality with online operations. A component can score well offline and fail under concurrency, stale data, changed users, or dependency outages. Slice results by relevant dimensions rather than trusting one average. Always compare with a simple baseline: deterministic rules, keyword search, a smaller model, or the current human workflow.

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Apply it to a concrete case

A service receives 20 short chats and one 32k-token prompt. Admission control places the long request in a separate queue so it cannot delay all chats; continuous batching keeps decode slots busy as short requests finish.

The worked number is approximate weight memory for 7B parameters at 16 bits = 7B × 2 bytes ≈ 14 GB, before KV cache and runtime overhead. State the unit and denominator whenever you report it. A percentage without a denominator can conceal a tiny sample; a latency without a percentile can conceal slow users; a similarity score without a labeled task can conceal irrelevant neighbors. Compare the observed value with a threshold chosen before seeing the final test result.

Now test the tempting shortcut. Suppose the team optimizes only the most visible metric. The result may look better while the system becomes less trustworthy. The reason is concrete: Larger batches improve GPU utilization and tokens per second but can worsen queueing and per-user latency. Quantization reduces memory and may increase throughput with possible quality loss. Longer contexts expand usefulness while sharply increasing KV memory and prefill work. This is why the decision record must include both the intended gain and the tolerated regression. If the tolerated regression is unknown, the change is not ready for a consequential workflow.

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Decision rules

  • Prefer a measured baseline over a persuasive demo.
  • Keep versions, inputs, and thresholds reproducible.
  • Separate syntactic success from semantic correctness and authorization.
  • Escalate or abstain when evidence falls outside the contract.
  • Re-evaluate when data, traffic, models, providers, or user goals change.

These rules turn the topic into an engineering decision rather than a slogan. They also make disagreement productive: another person can challenge the assumptions, rerun the evaluation, and reach a documented conclusion.

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Read the result honestly

For every percentage, report numerator, denominator, and slice. For every latency, report workload and percentile. For every human rating, define the rubric and check agreement on a shared subset. Compare paired outputs on the same examples when possible; this reduces noise from case difficulty. Investigate regressions, not only the aggregate win. Finally, reserve a fresh set for confirmation after tuning. If the candidate misses a hard safety, authorization, or correctness threshold, a higher average score elsewhere does not compensate—the candidate fails the gate.

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