Evals and benchmarks
Weigh the tradeoffs
Optimize under real constraints: explain evaluations and benchmarks by connecting a concrete decision to observable evidence.
Before you start
Why this matters
Imagine you own a coding copilot and must explain one decision to a teammate who knows basic AI vocabulary but has never operated this feature. Write two sentences: what problem does evaluations and benchmarks solve, and what evidence would show it is solving that problem? Do not name a vendor or model yet. This separates the enduring idea from one implementation.
1Learn the idea
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There is no free optimum
Exact-match scoring is reproducible but rejects valid variation; human review handles nuance but is costly and inconsistent; model judges scale but can favor their own style. Public benchmarks aid comparison while encouraging overfitting and often underrepresent your deployment. This is why “best” must always finish the sentence: best for which users, traffic, risk, hardware, budget, and deadline?
Start with constraints, not preferences. A hard privacy rule, an accessibility requirement, or a two-second interaction budget eliminates designs before a weighted score is useful. Among feasible choices, compare expected utility. A simple decision model is:
utility = task_value - error_cost - inference_cost - delay_cost - operations_cost
The terms need not share natural units; agreed weights make assumptions visible. Run sensitivity analysis. If a small change in the error-cost weight flips the winner, the decision is fragile and needs better evidence or a reversible rollout.
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A decision matrix
For a coding copilot, compare at least a simple baseline, a moderate design, and a maximal design. Rate each on quality, severe failures, latency, variable cost, privacy, debuggability, and team burden. Do not let one average score compensate for a prohibited failure. Apply gates first.
Candidate B passes 83/100 coding tasks versus A’s 79/100. Four points looks decisive, but the paired bootstrap interval is −2 to +10 points. B also fails both authentication tasks. Collect more cases and preserve the security gate; do not claim a general win from this sample. The lesson is not the final setting; it is the sequence of evidence and the willingness to choose a less impressive configuration when it better satisfies the whole system.
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Reversibility and scope
Prefer reversible choices under uncertainty: canary traffic, versioned indexes, expiring memory, adapters rather than irreversible data changes, and feature flags around orchestration. Restrict early exposure to cases where failure is recoverable. Consequences—not model size—determine the required approval level.
Finally, state who bears each cost. A system can improve an aggregate metric while shifting work to reviewers, slowing users on poor connections, or degrading one language. Segment results and ask whether the people receiving benefits are also absorbing the errors. That question turns an abstract tradeoff into an accountable product decision.