Define the ticket triage schema gate input contract

The accepted input remains: ticket text and a JSON schema for triage fields. Keep parsing and normalization in functions that do not score, train, or call a model. That split lets a test fail the boundary without blaming the core logic. The user-facing decision stays: return validated category, priority, summary, and confidence for a support ticket.

const Triage={required:['category','priority','summary','confidence']};
function check(obj){ for(const k of Triage.required){ if(!(k in obj)) throw new Error('missing '+k);} }
check({category:'billing',priority:'P2',summary:'invoice',confidence:0.7});
console.log('schema keys ok');

Expected evidence: schema keys ok. If the contract is silent on a bad value, later debugging will look like an algorithm bug when it is really a data bug.

Write one assertion for a neighboring valid input to the ticket triage schema gate so tightening the boundary does not over-reject. Document field names and types the way a teammate would need them on day two of structured-output-lab—not as comments you plan to delete.

List every field in sample ticket + triage schema and mark each as required, optional, or forbidden. Required fields must fail loudly when missing; optional fields need defaults you can quote in a test; forbidden fields (secrets, raw PII, path escapes) must never be accepted silently. This list is the contract for the ticket triage schema gate.

Add one sentence about encoding, units, or timezones if relevant to ticket text and a JSON schema for triage fields. Contracts that ignore units create “correct” programs that still ship wrong decisions when someone tries to return validated category, priority, summary, and confidence for a support ticket.

Write the error string you want for the most likely bad input. Prefer ValueError('threshold out of range')-style messages over generic invalid input. The contract’s job is to make accepting extra fields that change routing, or string priority 'high' vs enum harder to confuse with a model or algorithm bug later.

At the data contract stage for structured-output-lab, the job is narrower than finishing a product demo. You are creating one progressive evidence piece about sample ticket + triage schema that later pages inherit without redefining success. Keep that fixture small enough to inspect by hand, keep outputs copy-pasteable as text, and refuse to narrate this baseline as if it were a production SLA: free-text model reply without schema validation.

For this page specifically, success looks like malformed inputs rejected with field-named errors while still centering the user decision to return validated category, priority, summary, and confidence for a support ticket. If you cannot point to a file, command, or assertion that proves that for the ticket triage schema gate, stay on this page instead of advancing.

Glossary: tool · Glossary: structured output · Cheatsheet: production ops signals

Previous · Next