Set up interfaces and contracts

Implement types or schemas around POST /v1/support/answer so illegal states are unrepresentable at the boundary. For OpenTelemetry traces across retrieve → rerank → generate for support answers, trusted inputs come from sessions, signatures, pinned digests, or workload identity — not from free-form model text. on-call engineer debugging a slow groundedness miss should be able to read the contract and know which fields are optional, which are enumerated, and which abort the request. Constructors and boot paths must not perform provider side effects; injection points keep tests honest.

Document required env vars in .env.example with placeholders only. Rotation story belongs later, but the contract already forbids printing secrets and forbids defaulting to fail-open when a dependency is missing. Invariant to encode in types/tests: every span carries trace_id + redacted attrs; prompts sampled ≤ 1%. If a config number lacks units, fix the name (timeout_ms, rpm_hard) before writing logic.

Create fixtures for the golden path and for TRACE-ORPHAN-441. Name files after the behavior (429-retry-after.json, cross-tenant.json, empty-citation.json) rather than test1. Each fixture carries expected status/code. This kit is the shared language for validation and failure pages.

Compatibility promise: additive fields may appear only if readers ignore unknowns safely; breaking changes bump a version visible on the wire. For AI payloads, size limits arrive before JSON parse when hostile blobs are a risk. Document how clock skew, idempotency keys, and tracing headers travel through OpenTelemetry traces across retrieve → rerank → generate for support answers. If you use feature flags later, the contract already states that flags are not authorization. Link each config knob to a unit and a failure mode (“0 means disabled” vs “0 means divide-by-zero”). A peer reviewing the PR should find TRACE-ORPHAN-441 named in a comment on the adversarial fixture.

Generate OpenAPI or a typed client only after the hand schema is stable for one fixture round-trip. Record how errors look on the wire — problem+json, envelope, or bare status — and stick to one. Clock sources must be injectable for skew tests. If webhooks appear later, document signature header names now even as TODOs. Keep sample payloads UTF-8 and free of real emails. Add a makefile or npm script that validates schemas without network. In this chapter the product is OpenTelemetry traces across retrieve → rerank → generate for support answers, the human stakeholder is on-call engineer debugging a slow groundedness miss, and the incident id you design against is TRACE-ORPHAN-441. Re-state the oracle in your notes — fixture question produces 3 child spans; total latency attributes sum within 5% of root — and keep the invariant visible: every span carries trace_id + redacted attrs; prompts sampled ≤ 1%. Track trace_completeness ≥ 0.99 and p95_end_to_end_ms ≤ 2500 as the scoreboard. Surface under change control: POST /v1/support/answer. If you only have forty minutes, finish the fixture for missing parent context → orphan spans, cannot join retrieve to answer before polishing UI. Promotion language stays ternary: promote, hold, or roll back based on evidence, not hope.