Design retries, degradation, and recovery

Map failure classes for POST /v1/support/answer: retryable vs fatal vs needs-human. Retries need budgets, jitter, and idempotency rules aligned to assignment sticky by user_id; analysis gated on sample ratio mismatch (SRM) p>0.001 fail. The chapter’s signature failure — reassignment every request → users flicker; metrics uninterpretable — must take a deliberate branch, not a generic catch-all.

Implement the degrade/rollback/refuse behavior experiment owner measuring groundedness lift with SRM checks needs when AB-SRM-FAIL-27 repeats. Prefer scoped controls (one flag, one weight, one tenant, one secret version) over fleet-wide restarts. Preserve evidence; do not delete logs to “clean the demo.”

After containment, check groundedness_lift_pp and srm_pvalue moves in the safe direction and watch for retry amplification. Write the stop condition that ends the incident response for this lab.

Chaos note: inject only one fault class at a time and restore fixtures after. Watch for dual failures — dependency down and retry amplifier — which is how reassignment every request → users flicker; metrics uninterpretable becomes an outage. Customer communication templates (even if only for the drill) beat silence. If you queue deferred work, define poison-message handling. Budget documents should state the maximum extra spend allowed during retries. Close the loop by linking the containment action to a dashboard panel for groundedness_lift_pp and srm_pvalue.

Draw a state diagram for degrade modes and put it in the repo as ASCII if needed. Cap concurrent retries across the process, not only per request. Ensure cancellation propagates to downstream HTTP clients. When failing closed, choose a user-visible message that does not leak internals. Practice the single command that flips the kill switch or weight to zero. After recovery, drain or inspect deferred work before declaring green. In this chapter the product is support-answer service comparing retriever_v1 vs reranking retriever_v2, the human stakeholder is experiment owner measuring groundedness lift with SRM checks, and the incident id you design against is AB-SRM-FAIL-27. Re-state the oracle in your notes — after 20k sessions, v2 groundedness +2.1pp, p95 latency +80ms within budget — and keep the invariant visible: assignment sticky by user_id; analysis gated on sample ratio mismatch (SRM) p>0.001 fail. Track groundedness_lift_pp and srm_pvalue as the scoreboard. Surface under change control: POST /v1/support/answer. If you only have forty minutes, finish the fixture for reassignment every request → users flicker; metrics uninterpretable before polishing UI. Promotion language stays ternary: promote, hold, or roll back based on evidence, not hope.